TRANSFORMATION webinar SERIES
The Basics and Beyond
First, we encourage you to attend one of the FREE introductory webinars to learn more about the 2020 Road to High Reliability Webinar Series:
Heads up EMS leaders! How do you reduce clinical errors and create a culture of safety that supports staff to make the right decisions and choices? As a leader, what steps should you take to monitor and improve the care that is being delivered at your agency? Dr. Brian Froelke and Brian LaCroix will share actionable information and practical tips from an EMS Medical Director and EMS chief’s perspective.
What is strategic planning, and how do I start? Debby Vossenkemper will guide you through the process, including how to set goals and measure your success. Jennifer Fletcher will share the real world and day-to-day realities of how a strategic plan can bring order to disorder. Develop sound decision-making practices and learn how to use valuable resources most effectively.
“They did what?” Is that your response when a clinical error occurs? Learn how to stop blaming and shaming people and instead create an organizational culture that learns from its mistakes. Shape your culture to create trust and shared accountability so staff will self-report mistakes. Learn how the right response to human errors and risky behaviors can improve processes, so mistakes don’t repeat themselves. Kathy Wire will provide an overview of the importance of reporting and investigating and just culture; followed by Mark Alexander, who will offer first-hand experience of implementing culture change at an EMS organization.
Ever make an error? Did you wonder why it happened? Paul Misasi will explain why we make errors and how we can learn more about them by understanding human factors. Isolate the problem, gather the facts, and look at engineering system controls. Paul will discuss steps you can take to reduce medication errors and how to implement them at your agency.
Health care workers involved in an unanticipated patient event, a medical error, or a patient-related injury can become traumatized by the incident. Frequently these individuals feel personally responsible for the outcome experienced by the patient. In some cases, clinicians feel that they have failed the patient. They also second guess their clinical skills and knowledge base, wondering if they should even work in health care. Dr. Susan Scott provides an overview of how you can develop and implement a peer-to-peer support program for colleagues suffering from a Second Victim exposure.
Have you ever heard that “culture eats strategy for breakfast?” What does that mean and why should you care? While strategy is essential, cutting-edge organizations continually work to improve their safety culture, which results in better patient care and a safer environment for patients and providers. Learn from Debby Vossenkemper and Colin Johnson as they share how systematically using the results of a patient safety culture survey continues to have a positive impact on entire organizations.
The breakdown of communication often leads to clinical errors and the delay of appropriate care. When information is lost or delayed, it can lead to poor outcomes and patient harm. One of the most common places where communication failures occur is during the patient handoff. Krista Haugen will share how you can improve communications with other clinicians and within your organization to reduce errors.
How and why do you make improvements? Mike Taigman will show you how to eliminate weak points or bottlenecks in your operations. Learn how to adopt and implement a process of improvement methodology. Find out how this leads to increased efficiencies, enhanced workplace environment, and safer patient care.
EMS clinicians always want to improve their care. Dr. Jacob Keeperman will show you how to improve patient care by systematically using a quality review process. John Romeo will share the real-life ups and downs that occur when developing and implementing a peer-review process.
How do you use simulation at your agency? Jennifer McCarthy will describe how simulation can be used by leaders to optimize day-to-day operations while hardwiring safety culture. Learn how simulation can be used to teach and reinforce a safety culture while improving clinical skills. You will learn new ways to enhance the effectiveness of simulation beyond traditional thinking and reduce preventable patient harm within your organization.
How reliable is the patient care at your agency? Dr. Alex Garza will show how the five concepts of highly reliable organizations can be applied to the EMS industry. These proven concepts have helped many industries avoid catastrophes in high-risk environments. Find out where errors can be expected due to multiple risk factors and develop a culture that is focused on improving failure. Understand how to apply high reliability, even with the complexity of patient care challenges in EMS.
The final webinar will feature stories from EMS agencies who have successfully made improvements that prevent patient and provider harm and improve patient safety culture. Don’t miss the opportunity to learn what worked and what didn’t work as other EMS clinicians share their patient safety success stories.
who should participate?
EMS chiefs, leaders, educators, administrators, innovators, medical directors, and managers should all attend.
WHY YOU SHOULD PARTICIPATE
High reliability isn't achieved overnight. It takes knowledge and the right tools which should be accrued in the right order. Each month throughout 2020, you'll hear from successful EMS leaders. They will share their stories of safety, performance improvement, and high reliability, allowing time for you to adopt new practices, develop new processes, and measure your successes.