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A peer support Train-the-Trainer program designed for healthcare workers.


Are you caring for your own?

Today's healthcare workforce faces many challenges, including the demands encountered during a traumatic clinical event. Providers’ strong emotional defenses carry them through and let them "get the job done" without addressing the emotional aftershock or stress reaction that can impact them for months. The outcomes of healthcare workers experiencing an emotional aftershock can include guilt, anxiety and stress. Each symptom can occur on varying scales and contribute to high staff absentee rates, high turnover, increase in mistakes, and even suicidal thoughts.  

The majority of healthcare workers assume tragedy and emotional exhaustion are part of the role and will not seek out support, however, research indicates most of these same individuals welcome support if it is offered to them.


A successful peer support program offers a supportive and confidential process that helps individuals minimize guilt, anxiety and stress by beginning the healing process immediately after an event. The interventions play a significant part in employee recovery and wellness.

This multi-phase Caring for Our Own workshop, led by co-developer Dr. Susan Scott in partnership with the Center for Patient Safety, provides workshop attendees with the knowledge and tools necessary to establish Peer Support teams at their healthcare organization using Second Victim concepts to address the increasing needs of all clinicians.


Join others from around the world as Dr. Susan Scott presents the research, knowledge and tools you'll need to successfully implement a peer support program at your healthcare organization.

All facets of the program are designed to support implementation, celebrate successes, and assist with challenges. 

The program consists of:

  • Two(2) guided collaborative and educational sessions (6 hours total) designed to educate, inform, and train you on why and how to implement a peer-support program; attendees are encouraged to engage and learn from others, participate in in-session breakout groups and interact with the trainers 
  • Downloadable reference resources and templates, available during the workshop and continually updated and available for 6-months following the workshop
  • Participation in a supportive post-workshop community made up of fellow trainers via special LinkedIn groups, trainer calls, emails, and more

At the end of the program, you will:

  • understand how a Second Victim Clinician Peer Support program supports healthcare workforce well-being when facing challenging times; and
  • customize and define a plan to deploy and sustain a peer support network within your organization.

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  • Second victims are healthcare providers who are traumatized by a clinical event.
  • Each second victim (even those involved in the same event) will have unique experiences and needs.
  • Regardless of job title, providers respond with six stages of second victim recovery following a traumatic event; understanding them allows peer supporters to help.
  • Knowing which events carry the greatest risk of inducing a second victim response can improve support efforts.
  • Trained peer support colleagues can identify common signs of stress such as isolation and predictable patterns of worry.


Individuals with a passion for caring and a desire to support their workforce will benefit greatly from completing the Caring for Our Own train-the-trainer program. 

The format provides the building blocks to help equip attendees with the strategy, implementation tools and follow-up to successfully implement a peer support program in an organization.

Past attendees include HR staff, CNOs, nurses, patient safety leads, VPs, physicians, pastoral care, educators and anyone with a passion to create a support program. 

Emergency Medical Services, Fire, Police and Dispatch may benefit greatly by attending the Center for Patient Safety's LifeGuard workshop, designed for First RespondersLifeGuard is a modified version of the Caring for Our Program. The LifeGuard program, developed with the support and participation of Dr. Scott, is designed specifically for the unique environment that exists within smaller, leaner organizations. The workshop aligns with the collaborative and educational format of the Caring for Our Own program and is facilitated by Dr. Scott, Shelby Cox, NREMT-P and Brian LaCroix, FACPE, CPPS, NRP (ret.).


Attending this workshop was one of the most humbling and inspiring experiences over the past 25 years as a RN/APRN/CRNA. Listening to others share their second victim experiences, being able to relate to many other professionals in healthcare, and knowing that we are all in this together was truly amazing. This workshop equipped me with the knowledge and tools to develop and implement a second victim peer support program in the Department of Anesthesiology at a large academic institution in the Midwest. Dr. Sue Scott and the Center of Patient Safety share their expertise, research and wisdom in a selfless way, only wanting to help attendees go back to their institutions to support others so that no one suffers alone. Dr. Scott frequently encourages participants to “Rob and deploy with permission”- to use what is already in existence and tailor things as needed. The forYOU Program and the Center for Patient Safety have created an amazing workshop for anyone interested in learning more about the second victim phenomenon or wanting to develop a peer support program at their respective institutions. I am so grateful for the opportunity to have attended this workshop! The HELP Program- Healing Emotional Lives of Peers would not exist if it wasn’t for this workshop.

Robyn E Finney, APRN, CRNA, DNAP
Workshop Attendee



  1. Understand basic concepts of Second Victim Program – “Setting the Stage”
  2. Identify the Recovery Stages after traumatic events or during challenging times
  3. Understand the outcomes: Dropping Out, Surviving, Thriving
  4. Begin conversations on next steps to implement a peer support network at your organization


  1. Understand the three-tiered support model and how it might apply
  2. Review the types of stress and how they impact employees
  3. Increase personal ability to have a critical conversation
  4. Understand key components of a supportive conversation


  1. Review the steps to provide peer support for a colleague
  2. Describe the 6 steps to develop a peer support program
  3. Describe implementation ideas for your organization


Dr. Susan Scott, Ph.D., RN, CPPS, FAAN


Dr. Scott has practiced the art and science of nursing in a variety of clinical settings that include Neonatal ICU, Neonatal/Pediatric transport, ambulatory pediatrics, patient safety and legal nurse consulting. Her research interest involves the development of effective institutional support networks to address clinician support in the aftermath of unanticipated clinical outcomes and events. Her research has defined the second victim phenomenon allowing for the design and deployment of the ‘first of its kind’ peer support network, the forYOU Team. She has authored numerous articles and textbook chapters related to the topic of the second victim phenomenon and healthcare workforce well-being. Dr. Scott has partnered with agencies such as the Agency for Healthcare Research and Quality, American Hospital Association, The Joint Commission, and the Institute for Healthcare Improvement to ensure comprehensive clinician support interventions are accessible to healthcare institutions around the globe.


Thank you for the resources. Love this program. Dr. Scott is a gift.
Workshop Attendee
It was personal and still had statistics that are accurate and hit home. Easy to understand.
Workshop Attendee
Dr. Sue is very informative. I enjoyed the breakout opportunities to hear from different fields of nursing.
Workshop Attendee
I could relate to the outcomes of second victimization and see it demonstrated in coworkers. It is so exciting to know that this program will be developed for our staff.
Workshop Attendee
Dr. Scott is absolutely inspirational. Thank you so much for sharing your wisdom, passion,
and expertise.
Workshop Attendee
The small groups were helpful. Loved the fact that we can use the material and make it our own (credit given of course!).
Workshop Attendee
I liked learning how to help others in need of help; how to be a good listener; how to put a team together to help others in need... Thank you Dr. Scott for all your help with this program.
Workshop Attendee


  • Supporting ‘Second Victims’ Also Helps Hospital Budgets
  • Supporting Second Victims with Emotional First Aid
  • What Any Caregiver Can Do to Support a Second Victim
  • Caring for the Caregiver: The RISE Program
  • Read about MU Health Care’s forYOU Team
  • Journal of Healthcare Risk Management, Risk managers’ descriptions of programs to support second victims after adverse events, Vol 34, Issue 4, 17 April 2015.
  • Journal of Nursing Care Quality, Alleviating “Second Victim” Syndrome: How We Should Handle Patient Harm, January/March 2012.
  • Patient Safety and Quality Healthcare, Clinician Support: Five Years of Lessons Learned, 3 April 2015.
  • Burlison, J.D., Quillivan, R.R., Scott, S.D., Johnson, S. and Hoffman, J.M. (2016). The effects of the second victim phenomenon on work-related outcomes: Connecting caregiver distress to turnover intentions and absenteeism.Patient Safety & Quality Healthcare. November 2, 2016.doi: 10.1097/PTS.0000000000000301.
  • Quillivan, R.R., Burlison, J.D., Browne, E.K., Scott, S.D., and Hoffman, J.M. (2016). Patient safety culture and the second victim phenomenon: Connecting culture to staff distress in nurses. The Joint Commission Journal on Quality and Patient Safety.42(8)377-386(10).
  • Scott, S.D. & McCoig, M. (2016). Care at the point of impact – Insights into the second victim experience. Journal of Healthcare Risk Management. 35(4),6-13.
  • VanGerven, E., Deweer, D., Scott, S.D., Panella, Massimiliano, P., Euwena, M., Serneus, W. & Vanhaecht. (2016, April) Personal, situational, and organizational determinants of the impact on physicians, nurses and midwives as second victims after a patient safety incident: A qualitative study. Journal of the Spanish Society for Quality Assurance. doi:10.1016/j.cali.2016.02.003.
  • Scott, S.D. (2015). Second victim support: Implications for patient safety attitudes and perceptions. Patient Safety & Quality Healthcare. 12(5), 26-31.
  • Miller, R.G., Scott, S.D., and Hirschinger, L.E. (2015). Improving patient safety: The intersection of safety culture, clinician and staff support, and patient safety organizations. Center for Patient Safety; Jefferson City, Missouri. September 2015.
  • Scott, S.D. (2015). The second victim experience: Mitigating the harm. American Nurse Today. September 2015. 10(9),8-11.


Two sessions, cumulative in content, with the second session building on the first session's content. Attendees are encouraged to engage and learn from others, participate in in-session breakout groups and interact with the Speaker. Recordings are available to attendees if a session cannot be attended due to conflict, however, live attendance during the virtual sessions is the most valuable.

  • Stay tuned for future workshop dates


  • 6-month access to resource library
  • Trainer community discussion forums


$599 per registrant
$549 per add'l attendee (same organization)
$529 CPS Subscribers (and CPS PSO Participants)
$259 for Students: Email request for approval of student rate to Eunice Halverson. Include your school and current program.


Attend via Zoom. Workshop requirements include Internet connection with viewing, speaking, and listening devices.


Virtual attendance is limited to 60 attendees to ensure positive experiences during small group exercises. Registration closes one week (7 calendar days) prior to the scheduled workshop. Register early to reserve your seat. Payment is due prior to attendance.

Need to cancel? Unable to Attend?

If you are unable to attend, consider using the available recordings from each session. If you need to cancel your registration, contact us at (573) 636-1014 or email This will open a virtual seat in the workshop for others to attend. 100% refund, less a $50 transaction fee, is available until 30 calendar days prior to the scheduled workshop. Cancel within seven (7) calendar days of the workshop to receive 50% refund of registration fees. No refunds are available during the seven (7) days prior to the workshop.

Special Needs

Contact us at (573) 636.1014 to make arrangements for special accommodations.


The Center for Patient Safety rarely cancels a workshop; however, some situations may occur that would require cancellation on short notice, such as low enrollment or unforeseen circumstances.

Low Enrollment

A minimum of 10 participants is required per workshop and within one week of the workshop date. If we must cancel a workshop due to low enrollment or an extenuating circumstance, we will notify you at least one week prior to the session date. You will have an option to be refunded for 100% of your registration fee or you can apply your registration to future workshops, if available.

Unforeseen Circumstances, Inclement Weather, or Sudden Illness

If we must cancel a workshop due to unforeseen circumstances, inclement weather, or sudden illness, we will notify registrants as soon as possible via the email provided at registration. You will have an option to be refunded for 100% of your registration fee or you can apply your registration to future workshops, if available.