do you care for your own?

Participate in a unique training workshop to help you develop your own peer-support program.

Today's healthcare workforce is facing a multitude of challenges. Most health care providers adjust well to the multitude of demands encountered during a traumatic clinical event or challenging times, yet, sometimes the emotional aftershock can be difficult. Signs and symptoms of this emotional aftershock may last a few days, a few weeks, a few months, or longer. 

This multi-phase workshop, led by co-developer Dr. Susan Scott, provides healthcare organizations with the knowledge and tools necessary to establish Peer Support teams using Second Victim concepts to address the increasing needs of all healthcare workers.


The workshop fee includes three collaborative and educational workshops designed in a cumulative curriculum, building on the previous session's learnings. Attendees are encouraged to engage and learn from others, participate in in-session breakout groups and interact with the trainer, Dr. Susan Scott. The workshop fee includes two post-workshop calls, where attendees are encouraged to share and learn with others about the successes and challenges in implementing a peer support program. 

The program consists of:

  • three (3) guided workshops designed to educate, inform, and train you on why and how to implement a peer-support program;
  • two (2) post-workshop calls designed to maintain the momentum and guide program implementation; and
  • participation in a supportive community of fellow trainers via special LinkedIn groups, trainer calls, emails and more.

At the end of the program, you will:

  • understand components of a Second Victim Clinician Peer Support program and how they can be applied to a broader healthcare workforce well-being initiative; and
  • customize and define a plan to deploy and sustain a peer support network within your organization.


Download/Print FlyerEach healthcare organization has a responsibility to protect not only their patients but their clinicians and healthcare support teams as well. The potential professional toll on healthcare workers is substantial as providing pandemic care threatens the emotional well-being of the entire workforce. 

Second Victim Fast Facts

  • Second victims are healthcare providers who are traumatized by a clinical event
  • Each second victim (even those involved in the same event) will have unique experiences and needs
  • Regardless of job title, providers respond in predictable manners
  • The six stages of second victim recovery explain how the second victim is impacted by the clinical event
  • There are some events that are high risk for inducing a second victim response


Session 1 Objectives

  1. Understand basic concepts of Second Victim Program – “Setting the Stage”
  2. Identify the Recovery Stages after a traumatic event or during challenging times
  3. Understand the outcomes: Dropping Out, Surviving, Thriving
  4. Begin conversations on next steps to implement a peer support network at your organization

Session 2 Objectives

  1. Understand the three-tiered support model and how it might apply
  2. Review the types of stress and how they impact employees
  3. Increase personal ability to have a critical conversation
  4. Understand key components of a supportive conversation

Session 3 Objectives

  1. Review the four steps to provide peer support for a colleague
  2. Describe the 6 steps to develop a peer support program
  3. Describe implementation ideas for your organization

Follow-up Session Goals

  1. Discuss implementation successes and challenges
  2. Share strategies and network with fellow trainers
  3. Share tools developed to assist with a peer-to-peer team deployment



Dr. Susan Scott, Ph.D., RN, CPPS, FAAN

Dr. Scott has practiced the art and science of nursing in a variety of clinical settings that include Neonatal ICU, Neonatal/Pediatric transport, ambulatory pediatrics, patient safety and legal nurse consulting. Her research interest involves the development of effective institutional support networks to address clinician support in the aftermath of unanticipated clinical outcomes and events. Her research has defined the second victim phenomenon allowing for the design and deployment of the ‘first of its kind’ peer support network, the forYOU Team. She has authored numerous articles and textbook chapters related to the topic of the second victim phenomenon and healthcare workforce well-being. Dr. Scott has partnered with agencies such as the Agency for Healthcare Research and Quality, American Hospital Association, The Joint Commission, and the Institute for Healthcare Improvement to ensure comprehensive clinician support interventions are accessible to healthcare institutions around the globe.