DO YOU CARE FOR YOUR OWN?
Today's healthcare workforce is facing a multitude of challenges. Most health care providers adjust well to the multitude of demands encountered during a traumatic clinical event or challenging times. Providers often have strong emotional defenses that carry them through and let them “get the job done.” Yet sometimes the emotional aftershock (or stress reaction) can be difficult. Signs and symptoms of this emotional aftershock may last a few days, a few weeks, a few months, or longer.
WHO WILL BENEFIT
Each healthcare organization has a responsibility to protect not only their patients but their clinicians as well. The potential professional toll on clinicians is substantial as providing pandemic care threatens the emotional well-being of the workforce. This multi-phase workshop provides healthcare organizations with the knowledge and tools necessary to establish Peer Support teams using Second Victim concepts to address the increasing needs of all clinicians.
- Understand components of a Second Victim Clinician Peer Support program and how they can be applied to a broader healthcare workforce well-being initiative during a pandemic or challenging times
- Customize and define a plan to deploy and sustain a peer support network within your organization
SECOND VICTIM FAST FACTS
- Second victims are healthcare providers who are traumatized by a clinical event
- Each second victim (even those involved in the same event) will have unique experiences and needs
- Regardless of job title, providers respond in predictable manners
- The six stages of second victim recovery explain how the second victim is impacted by the clinical event
- There are some events that are high risk for inducing a second victim response
SESSION 1 OBJECTIVES
- Understand basic concepts of Second Victim Program – “Setting the Stage”
- Identify the Recovery Stages after a traumatic event or during challenging times
- Understand the outcomes: Dropping Out, Surviving, Thriving
- Begin conversations on next steps to implement a peer support network at your organization
SESSION 2 OBJECTIVES
- Understand the three-tiered support model and how it might apply
- Review the types of stress and how they impact employees
- Increase personal ability to have a critical conversation
- Understand key components of a supportive conversation
SESSION 3 OBJECTIVES
- Review the four steps to provide peer support for a colleague
- Describe the 6 steps to develop a peer support program
- Describe implementation ideas for your organization
FOLLOW-UP SESSION GOALS
- Discuss implementation successes and challenges
- Share strategies and network with fellow trainers
- Share tools developed to assist with a peer-to-peer team deployment
Susan D. Scott, Ph.D., RN, CPPS, FAAN
Dr. Scott has practiced the art and science of nursing in a variety of clinical settings that include Neonatal ICU, Neonatal/Pediatric transport, ambulatory pediatrics, patient safety and legal nurse consulting. Her research interest involves the development of effective institutional support networks to address clinician support in the aftermath of unanticipated clinical outcomes and events. Her research has defined the second victim phenomenon allowing for the design and deployment of the ‘first of its kind’ peer support network, the forYOU Team. She has authored numerous articles and textbook chapters related to the topic of the second victim phenomenon and healthcare workforce well-being. Dr. Scott has partnered with agencies such as the Agency for Healthcare Research and Quality, American Hospital Association, The Joint Commission, and the Institute for Healthcare Improvement to ensure comprehensive clinician support interventions are accessible to healthcare institutions around the globe.