Safety Culture Survey
HOSPITAL SURVEY ON PATIENT SAFETY™ (SOPS™)
The Center for Patient Safety (CPS) has developed a robust administration process that saves you hours of manual work and still provides plenty of opportunities for unique customizations all while adhering to AHRQ requirements for benchmark comparisons. CPS supports the use of all AHRQ patient safety culture surveys because of their global application, cross-survey relevance among different provider groups, and large compare databases.
AHRQ defines Hospitals as:
- all types of hospitals, from acute care to rehabilitation and psychiatric hospitals, but the hospital must be located in the United States or in a U.S. territory.
CPS supports AHRQ's Hospital SOPS™ v.2.0 and v1.0. AHRQ's new HSOPS™ version 2.0 has the following changes from version 1.0:
- Reworded complex survey items and survey items difficult to translate;
- Added a “Does not apply or Don’t know” (NA/DK) response option;
- Shifted to a “Just Culture” framework to assess Response to Error;
- Revised the staff positions and units/work areas; and
- Reduced the number of negatively worded items could be reduced.
Do you need assistance deciding between administering Version 1.0 and Version 2.0? Review our tips in this blog where we break down one significant difference between 1.0 and 2.0.
CPS has developed a method to compare results from 1.0 to 2.0, so if you are looking to switch but don't want to lose all of your valuable historical trends, we can help.
The hospital survey 2.0 measures multiple dimensions of organizational culture.
- Communication About Error
- Communication Openness
- Handoffs and Information Exchange
- Hospital Management Support for Patient Safety
- Organizational Learning—Continuous Improvement
- Reporting Patient Safety Events
- Response to Error
- Staffing and Work Pace
- Supervisor, Manager, or Clinical Leader Support for Patient Safety
Hospital SOPS™ 2.0 also asks respondents:
- how many patient safety events they have reported;
- to provide an overall rating on patient safety for their unit/work area; and
- to provide their background characteristics (staff position, unit/work area, hospital tenure, unit/work area tenure, work hours, and whether they have direct interaction with patients).
For more information about the AHRQ Hospital SOPS™, visit https://www.ahrq.gov/sops/surveys/hospital/index.html.
Patient handoffs, nonpunitive response to mistakes, and staffing are consistently lower scoring areas. Patient safety experts from health systems and hospital settings will be assigned to you for post-survey support. They are experienced at drawing out the factors that are impacting your culture scores and help you efficiently determine the most valuable next steps.
Learn how your organization can benefit from a culture evaluation process:
Georgia Hospital Association Members: please contact your association for pricing.