END THE STIGMA

Today's workforce is facing a multitude of challenges. Most individuals adjust well to the demands encountered during an emotionally challenging event or during challenging times. Individuals often have strong emotional defenses that carry them through and let them “get the job done.” Yet sometimes the emotional aftershock (or stress reaction) can be difficult. Signs and symptoms of this emotional aftershock may last a few days, a few weeks, a few months, or longer.


WHO WILL BENEFIT from the workshop?

This multi-phase workshop provides first responders with the knowledge and tools necessary to establish Peer Support teams using Second Victim concepts. These concepts will address the increasing needs of all team members.

PROGRAM OBJECTIVES

  • Understand components of a peer support network and how they can be applied to a variety of clinically challenging exposures
  • Customize and define a plan to deploy and sustain a peer support network within your organization

What is a SECOND VICTIM?

Second victims are individuals working within an environment to offer/provide care and are traumatized by exposure to clinically challenging cases and events.


OBJECTIVES

SESSION 1 OBJECTIVES

  1. Understand basic concepts of the Second Victim experience
  2. Identify the Recovery Stages after a traumatic event or during challenging times
  3. Understand potential career outcomes: Drop Out, Survive, Thrive
  4. Begin conversations on next steps to implement a peer support network at your organization

SESSION 2 OBJECTIVES

  1. Identify barriers to seeking help
  2. Increase personal ability to have a critical conversation
  3. Understand four key components of a supportive conversation
  4. Discuss the three-tiered support model, identifying community and internal resources

SESSION 3 OBJECTIVES

  1. Describe the 6 steps to develop a peer support program
  2. Explain how LifeGuard can be integrated into your Patient Safety Plan
  3. Describe implementation ideas for your organization

FOLLOW-UP SESSION GOALS

  1. Discuss implementation successes and challenges
  2. Share strategies and network with fellow trainers
  3. Share tools developed to assist with a peer-to-peer team deployment

SPEAKER

Susan D. Scott, Ph.D., RN, CPPS, FAAN

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Dr. Scott has practiced the art and science of nursing in a variety of clinical settings that include Neonatal ICU, Neonatal/Pediatric transport, ambulatory pediatrics, patient safety and legal nurse consulting. Her research interest involves the development of effective institutional support networks to address clinician support in the aftermath of unanticipated clinical outcomes and events. Her research has defined the second victim phenomenon allowing for the design and deployment of the ‘first of its kind’ peer support network, the forYOU Team. She has authored numerous articles and textbook chapters related to the topic of the second victim phenomenon and healthcare workforce well-being. Dr. Scott has partnered with agencies such as the Agency for Healthcare Research and Quality, American Hospital Association, The Joint Commission, and the Institute for Healthcare Improvement to ensure comprehensive clinician support interventions are accessible to healthcare institutions around the globe.